Refund Policy
Shipping Policy
We strive to process and ship all custom orders in a timely and efficient manner. Because each piece is made-to-order, please allow 7–10 business days for production prior to shipping.
For standard orders, we ship via trusted carriers such as UPS, FedEx, or USPS, depending on size and destination. A tracking number will be provided once your order has shipped.
For larger orders of 25 cups or more, additional freight charges may apply due to packaging and weight. In these cases, we will contact you with a custom shipping quote. Freight fees must be paid in full before your order is released for shipment.
If you have specific delivery needs or deadlines, feel free to contact us before placing your order — we’re happy to work with you to ensure everything arrives on time and in perfect condition.
Return Policy
At Division 9 Laser Design, every product is made to order and crafted specifically to your unique design specifications. Because of the custom nature of our work, all sales are final. We do not accept returns, issue refunds, or offer exchanges once production has begun.
To move forward with your custom project, full payment is required upfront. This ensures we can allocate materials, schedule your order, and begin the production process without delay.
Before we begin production, you will receive a digital proof of your design for approval. It is your responsibility to carefully review all details, including spelling, design layout, and sizing. Once you approve the proof, your order is considered final and will move into production. No changes can be made after this point.
We are happy to answer any questions you have about materials, finishes, or design options prior to purchase. If you're unsure about anything, just reach out — our team is here to help make sure you feel confident every step of the way.
While we are unable to offer refunds, our goal is always to deliver high-quality, custom-crafted pieces that exceed your expectations.